Terms & Conditions
Since our clients are world wide, it is important when placing an order to follow the ordering guidelines listed below. For the customers located within the United States, please use the domestic ordering guidelines and for non-domestic clients please follow international ordering procedures. We are happy to assist you with any questions.
Under no circumstances shall refunds be allowed for orders of a custom nature, repair or restoration services.
Used as directed, your Moonglow Technologies product is guaranteed for one year. Should the product become inoperative due to electrical, optical, or mechanical failure during this time, we will repair the product or replace it with an equivalent at no repair cost to the customer.
Under no circumstances shall refund be issued due to application issues or for inability to achieve owner's percieved personal imaging goals. Application of the Moonglow Technologies product requires a degree of technical expertise specific to our exact product line, which is not common to other optical applications. Software may not be compatible with all operating systems, program configurations or applications. Under no circumstances shall refund be issued if these technical application procedures are not followed properly or system incompatibility or poor yield of perceived goals. Application procedures are posted on the Moonglow Technologies website, and are stated in further detail in the client's operation manual.
Under no circumstances shall refund be issued due to "buyer's remorse".
Goods are warranted to be in operative, working condition as stated in specifications of product at the time of delivery. Should the goods not meet these specificaitons, Moonglow Technologies is obligated to repair or replace the goods with items which meet stated specifications of product.
Determinaion of qualification of goods: Goods shipped shall meet specifications stated by means of testing using visual inspection, and visual qualification of performance.
Warrantor: Moonglow Technologies LLC
Elements of Warranty: Moonglow Technologies warrants, for one year of the original retail purchase owner, this Product to be free from defects in materials and workmanship with only the limitations or exclusions set out below.
Warranty Duration: This warranty to the original user shall last for one year of the original user. The warranty is invalid if the Product is (A) damaged or not maintained as detailed in the User's Manual (B) modified, altered, or used as part of any conversion kits, subassemblies, or any configurations not sold by Moonglow, or (C) serviced or repaired by someone other than Moonglow Technologies for a defect or manlfunction covered by this warranty. This warrantee includes shipping to any point inside the United States. Insurance upon that shipping and/or international shipping and/or any customs and/or import duties attached are the sole responsibility of the owner.
Statement of Remedy: In the event that the product does not conform to this warranty at any time while this warranty is in effect, warrantor will repair the defect and return it to you without charge for parts, service or any cost incurred by the warrantor in connection with the performance of this warranty. THE ONE YEAR WARRANTY SET FORTH ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING TO THE PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER, WHETHER EXPRESS, IMPLIED OR ARISING BY OPERATION OF LAW, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Procedure for obtaining performance of warranty: Upon discovery of flaw, we require that the user communicate by telephone and/or email to the Moonglow Technologies Service department to report the failure of equipment. Should technical support be unable to resolve the conflicts of the product, it should be packaged in its original packaging and returned with evidence of original purchase and note describing defect to include owner contact information. The product should be shipped freight pre-paid by traceable means or delivered to warrantor at: Moonglow Technologies, 149 NW County Road OO, Warrensburg, MO 64093 USA http://www.MoonglowTech.com - 660-747-7782 - firstname.lastname@example.org
Moonglow Technologies is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall Moonglow Technologies be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Moonglow Technologies Web Site.
Notwithstanding the above, in no event shall Moonglow Technologies' total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Moonglow Technologies by you in connection with the transaction claimed by the buyer to give rise to a claim.
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